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Other Automatic Communications

  • Can I text my patients to write a review?
  • How to set up your Unlimited Phone Call Reminders
  • Why aren't the forms I attached to the welcome packet sending to patients?
  • How do I add forms to the welcome packet campaign?
  • If a patient is scheduled for just one of the codes in a treatment plan plan, will they get a treatment plan follow-up for the rest of the codes?
  • If a patient has multiple proposed treatment plans, do you send communications regarding all of them?
  • How does the custom post-op instruction campaign work?
  • How far in advance do I need to turn on the expiring insurance benefits reminder to ensure the messages will go out?
  • Where did the content come from in the post-op instruction campaigns?
  • What happens if the patient never replies to the email address request campaign?
  • Where will I see a patient's response to the email address request campaign?
  • How does the email address request campaign work?
  • How do I customize campaigns?
  • If I enable direct mail, does it send to everyone or only offline patients?
  • How do I set the monthly budget for direct mail?
  • How much does direct mail for automatic communications cost?
  • Why did a patient not receive a Welcome Packet?
  • When sending out the Welcome Packet, can we direct patients to our website to fill out new patient forms instead of using attachments?
  • Can we add our own codes to the list used to trigger the sending of post-op instructions?
  • I missed the cutoff for activating the Happy Holidays campaign. What can I do?
  • Will the patients' responses to the email address request communication automatically update their email in our practice management system?
  • If I activate the expiring insurance benefits reminder, does RevenueWell know when a patient’s benefits expire for their insurance year?
  • When are birthday and holiday cards sent out?
  • What's the difference between a welcome packet and a welcome letter?

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Reactivation campaigns for patients who are 9, 12, and 18 months overdue.

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See and manage reviews with the Feedback Tab.

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