Search

Reputation Management

 

  • Set Up 🛠️

    RevenueWell has launched a Reputation Management app that allows offices to send, view, and respond to patient reviews. 

    Follow the steps below to set up Reputation Management: ⬇️

    • Step 1: Open the Reputation Management App 
      2023-03-22_14-46-48.png

    • Step 2: Follow the prompts to connect -

      Prompt 1 -Click "Next" to begin connecting your account
      mceclip7.png

      Prompt 2 - Click "Go to Settings," where you can connect your Google and Facebook profiles. 
      image__4_.png

    • Step 3: Connect both your Google and Facebook accounts by clicking "Set Up." When connecting these accounts, confirm that the user credentials match the admin connected to your Google and Facebook Business profiles. Once connected, this Smart Review Link will automatically replace the link in your Review Request campaign.
      image__2_.png

  • Overview Page 📍

    On the overview page you can find information about all the reviews gathered using your Reputation Management link, such as Total Reviews, % Recommended via Facebook, Average Rating, and Number of Google & Facebook Reviews. 

    When reviews populate within the Reputation Management app, you will see your reviews listed with the following information:
    • Date of review
    • Rating 
    • Written Review, plus:
      • Review Source
      • Patient Name
      • Office Response 
    • Response (If applicable)
    • Entity (Office Location)
    • Review Labels
    • "Respond" button

      image.png

  • Response Page 💬

    The response page lists any reviews that have not yet been responded to. Use this page to work through and respond to all your reviews!

    image (3).png

    How to Respond to Reviews

    Step 1: Click the "Respond" button or choose one of the following response options from the drop-down menu:

    Email

    		 Share a review with a teammate internally or send a private, direct response to the patient. By entering a team member's email as the recipient, you can share a review internally and discuss how to respond. By entering the patient's email as the recipient, you can respond directly to that patient. 
    Sign into GBP This leads you to your Google Business Portal, where you can respond to patients publicly on your Google Business Page.  
    Delete This allows you to delete reviews from the RevenueWell queue. This does not delete reviews from third-party websites. If the review is still posted on a third-party website at the time of the next sync, it will populate again in Reputation Management. 

    Step 2: If you click "Respond," you can:

    • See the full review and details
    • Add Labels
    • Use AI-Assisted Response Generator

      Rep - Respond view.PNG

    Step 3: If you click "Email" from the drop-down menu, you can:

    • Add the recipient's email address under "Send To"
    • Enter an email Subject
    • Choose your desired format
    • Include a Message (optional)
      Rep - Email View.PNG

    Step 4: Hit "Send" or "Reply" when finished.

  • Settings Page ⚙️

    Manage Third Party Connections

    View both your Google and Facebook connections here. If no connection is detected, the third-party will show as "Not Synced." To establish a connection, click "Set Up." When going through the Set Up process, confirm that the user credentials match the admin connected to your Google and Facebook Business profiles. Once the connection has been established or reconnected, the status will update to show "Synced."

    Smart Review Link

    This review link will automatically generate for your office to use! The new Smart Review Link will look to see if the patient is already logged into Google or Facebook and then send them to the best place to leave a review, eliminating the step of choosing where to leave a review and encouraging more patients to leave reviews by making the process easier. When you connect your accounts, this link will automatically get added to your Review Request campaign.
    image__2_.png
  • Want to see a quick tutorial? Check out the video below! ⬇️