Reputation Management

RevenueWell has launched a Reputation Management app that allows offices to send, view, and respond to patient reviews.

• Set Up

  Step 1: Open the Reputation Management App

  Step 2: Follow the prompts to connect -

  Prompt 1 -

  Prompt 2 -

  Step 3: Within the Settings page, click "Set Up" next to both Google and Facebook to login to your respective accounts.
  
  Congratulations! You have set up your Reputation Management integration!
  

  On the following pages you can view statistics about your patient feedback, view reviews and subsequent responses, respond to reviews by email, post, or GBP, copy a smart review link, and more!

• Overview Page

  Once reviews populate within the Reputation Management app you will see your reviews listed with the following information:
  • Date of review
  • Rating (stars)
  • Written Review, plus:
    • Review Source
    • Patient Name
    • Office Response 
  • Entity (Office Location)
  • "Respond" button

• Response Page

  The response page lists any reviews that have not yet been responded to. Use this page to work through and respond to all your reviews!
  
  By clicking on the "Respond" button, you will be presented with the following response options:
  
  

  Email	This allows you to either share a review internally or to respond privately to a patient. By entering a team members email as the recipient, you can share the review and make comments internally to bring awareness to a review. By entering the patient's email as the recipient, you can respond directly to a patient.
  Sign into GBP	This leads you to your Google Business Portal, where you can respond to patients publicly.
  Delete	This allows you to delete reviews from the RevenueWell queue. This does not delete reviews from the third-party websites themselves. If the review is not deleted from the third-party website by the time of the next sync, it will populate again within RevenueWell.

  Note: You must be connected to both Facebook and Google to use access this page. 

• Settings Page

  Manage Third Party Connections

  View both your Google and Facebook connections here. If no connection is detected, the third-party will show as "Not Synced." To establish a connection, click "Set Up." Once the connection has been established or reconnected, the status will update to show "Synced."
  

  Smart Review Link

  This review link will automatically generate for your office to use! The new Smart Review Link will look to see if the patient is already logged into Google or Facebook and then send them to the best place to leave a review, eliminating the step of choosing where to leave a review and encouraging more patients to leave reviews by making the process easier. In order to use the Smart Review Link, the link must be copied and pasted into your Review Request or any other communications where you would like it to display.

• Using Your Smart Review Link
  

  To use your Smart Review link,
  1. Navigate to the Reputation Management Settings.
  2. Select "Copy Link."
  3. Click on "Review Request."
  4. Select "Edit Message."
  5. Paste (Ctrl+V) your new Smart Review Link in place of the existing link. 
  6. Click "Save."
  7. Click "Save & Exit."  
  Your patients will now receive the Smart Review Link within their Review Request!