Insights: Overview & Practice Outcomes

Insights gives you a clear, high-level view of your practice’s performance by bringing key metrics together in one place. Each report pairs performance data with helpful context so you can understand not just what is happening, but why it matters. Along the way, Insights surfaces practical, tactical recommendations to help you turn data into meaningful action and continuously improve results across your practice.

How Insights Data Works: Insights and Enterprise Reporting reflect appointments that exist within the RevenueWell schedule. For the most accurate and complete reporting, the Scheduling PMS Sync setting should be enabled so appointments from your practice management system flow directly into RevenueWell. If PMS Sync is not enabled, Insights can still capture appointment activity through standard RevenueWell workflows—such as approving appointments within RevenueWell or using Direct Scheduling—to help maintain reliable reporting.

Once you open the Insights app, you’ll find a set of reports tailored to the products and services your practice uses. These reports are designed to help you monitor trends over time, identify opportunities for improvement, and better understand how different areas of your practice are performing.

• Use the info (ℹ️) icon on any report to see how a metric is defined and what it measures.

• Select the lightbulb (💡) icon to access recommendations, best practices, and product-driven tactics that can help improve results tied to that metric.

• View the associated Patient List by clicking the list icon (🗒️). 

Insights is built to be both informative and actionable—so you can move from understanding performance to improving it with confidence.

In addition to providing metrics, Revenuewell tracks your month-to-date activity, comparing your progress to where it was at the same point the month prior. This data updates daily.
Month-to-date Indicators Your month-to-date indicators appear next to each metric in green or red. Green: Indicates improvement from the prior month Red: Indicates a trend for your awareness
Industry Benchmark For each data point in Insights, we have established an industry standard based on our market research. Note: This number may not be the best benchmark for your office, as the size of an office can greatly impact certain numbers, but it is an average you can use if helpful.
Insights Select "View Insight" to see helpful tips and information that inform how practices can improve a metric. Create a targeted campaign, use Online Scheduling to drive new appointments, RevenueWell Forms to cut down on administrative time, and more to drive patient interactions!

1. Easily view metrics regarding your production within RevenueWell's Financial Production report.

   Production Metrics

   • Month-to-Date Production: Total production from the first day of this month/year through yesterday.
   • Year-to-Date Production: Total production from the first day of this month/year through yesterday.
   • YOY/YOY % Change: "YOY” stands for “Year Over Year”. It compares Year-to-Date to the same period as last year. Demonstrates how quickly the business is growing; can be benchmarked against the target growth rate the owner set at the beginning of the year. Example: if today is August 23, 2022 then YOY is comparing (1/1/22-8/22/22) to (1/1/21 - 8/22/22).

   
   

   By viewing these metrics in RevenueWell, we hope that you as Office Managers, Doctors, and Owners can easily monitor key metrics that help you understand your growth and track your goals.

2. 

   Appointment Attendance No Show Rate = No Shows/(Total Appointments - True Cancellations) No Shows: Appointments removed or rescheduled less than 24 hours in advance True Cancellations: appointments removed or rescheduled status more than 24 hours in advance Note: We started tracking No Show Rate on 4/22/2022 and do not have data on appointments before this. Confirmation Rate = Confirmed Appointments/(Confirmed + Unconfirmed Appointments

   Treatment Plans Case Acceptance: Percentage of patients who accept at least one of the services presented. Case Acceptance checks for walked-out services in case treatment plans aren’t getting marked as complete in your PMS.

   Hygiene Department Hygiene Visits: This is a count of appointments with a hygiene service code billed within 7 days. Reappointment: the percentage of patients seen for hygiene who are scheduled to come back.

   Patient Base Active Patients: The number of patients who completed an appointment in the last 18 months. New Patients: The number of patients who completed their first appointment (no-shows excluded). Reactivated Patients: The number of patients who completed an appointment after a lapse of 18+ months. Lost Patients: The number of patients who haven't completed an appointment in 18 months.

   RevenueWell also has a “Deleted” appointment status, and these appointments are always excluded from all metrics.