Xarios Advanced Reporting is an advanced analytics solution available with RevenueWell Phone. It provides practices with visibility into call activity, missed calls, queue performance, agent productivity, and service levels.
With Xarios Reporting as an add on to RevenueWell Phone or Call Center, you can:
- Monitor call activity and call volume
- Track missed and lost calls
- Analyze user and queue performance
- Create custom reports
- Build dashboards for ongoing monitoring
- Improve communication workflows through data-driven insights
Category Examples Call Lists Segmented Lost Calls, Unreturned Lost Calls, Non-Segmented Lost Calls Time-Based Reports Summary by Day & Time, Summary by Week, Summary by Month Caller ID & DID Summary by Number User & Device Summary by User, Summary by Device Agent & Queue Summary by Queue, Agent Summary Performance Reports Abandoned Call Summary, Service Level Reports Dashboards can be customized to display the information most relevant to each user by clicking "Edit" in the dashboard.
Common customization options include:
- Custom widgets
- Saved reports
- Color schemes
- Company branding
- Real-time reporting metrics
Xarios allows users to create custom reports using a variety of report categories and templates.
- Select a report category.
- Choose a report template.
- Configure the desired date range.
- Apply filters.
- Add or remove fields.
- Select a display format (Grid or Chart).
- Save the report.
- Add the report to a dashboard if desired.
- Log in to Xarios Reporting.
- Navigate to Reports.
- Select a report category.
- Select a report.
- Choose a date range.
- Apply filters such as:
- User
- Queue
- Device
- Phone Number
- Click Run Report.
Review the results to identify trends, monitor performance, track missed calls, and evaluate service levels.
