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Hosted SMS

  • If you’d like to use your office phone number for RevenueWell text messages, you may be eligible for Hosted SMS.

    To request Hosted SMS, contact RevenueWell Product Support by phone or email and provide the phone number you would like to host.

    Once your request is submitted, our team will review the phone number and confirm eligibility with our SMS provider.

    If the number is not eligible, Support will notify you and provide additional details. If the number is eligible, you will receive a Letter of Authorization (LOA) via DocuSign, which must be completed to continue. After the LOA is approved, the number will be enabled within 1–3 business days. Support will notify you by email once setup is complete, and RevenueWell text messages will send and receive using your practice phone number.

  • Frequently Asked Questions

    What are the eligibility requirements to Host SMS?

    Not all numbers are eligible to Host SMS. This can be for a few reasons:
    1. The "texting" portion of your number is already hosted. If you previously used another texting service to Host SMS, you may need to contact that service and request that they discontinue Hosting your number.  

    2. The number is VoIP. The majority of VoIP numbers do not support Hosted SMS.

    3. The number is not associated with a landline.
    For more information regarding your phone number's Hosted SMS eligibility, we suggest contacting your phone service provider to inquire about your current number and its capabilities.

    If my Hosted SMS request fails, can I still use Messenger to text with my patients?

    		 Yes. By default, you are assigned a 10-digit long code number for text messaging through RevenueWell. Click here to learn more about 10 digit long codes.

    Why do some of my text messages send from a 5-digit short code & other messages send from a 7-digit phone number?

    		 Some communications are required under the TCPA to come from short code numbers. To learn more, click here

    Will my calls be affected?

    		 No, Hosted SMS does not affect the voice capabilities of your number. Hosting SMS only registers the number for SMS to route in and out via RevenueWell.

    How will I know if this was successful? Does the status change?

    		 You will be notified via email that outbound texts from RevenueWell will be sending from your practice landline moving forward once your LOA has been received & processed. Within RevenueWell, you will see your number displayed as the "Phone Number Used for Text Messaging" in Settings.

    What if our phone provider or number changes?

    		 If you use Hosted SMS and change your phone provider or number, RevenueWell will be unable to send messages using your office number until a new connection is established. RevenueWell cannot identify when your phone provider or number changes. To reconnect, please disable your office phone number within Settings and then repeat the process of submitting a Hosted SMS request for your new provider or number. If you have trouble, please contact Customer Support.