Missed Call Text Alerts

Set up automated text messages to send immediately after your practice misses a phone call with Missed Call Text Alerts.

To access this setting from your RevenueWell Business portal (click here to sign in), navigate to:

1. Settings

2. Phone

3. Practice Settings

4. Toggle On/Off

5. Click the pencil to edit the text template.

By clicking the edit pencil, you can adjust the following:

• Phone Numbers - Select which phone number(s) they want the rule to apply to.

• Template Name- Select the text message template.

• Text Message - Preview the text message template selected.

• To edit the message content, click the "text template settings" link.

  • View this article for more information on text message templates
    

• By default, Missed Call Text Alerts will be off. Users must toggle on to activate.
• Users can check "Contact once within a 24 hr period" to limit the number of texts sent to a patient with multiple missed calls. 
• When active, Missed Call Text Alerts are active 24/7, no matter the time or day.