Office Hours in the PBX

Want to update your office hours? This article will cover how to:

  • To update your office hours via the RW PBX portal, you will do the following:
    1. Navigate to Main Number
    2. Open Office Hours Strategy -
      Here you have the options to either: 
        1. Add Hours
        2. Adjust the hours already set for each day
        3. Save Changes
  • To add lunch hours:
    You will need to update your PBX to reflect the hours your office is open or at lunch each day of the week.  To do that:
    1. Click the blue "Add Hours" button Snag_6c8a02c.png
    2. Select the day of the week and enter the time(s) you are open & accepting calls. Click the green "Add Hours" button after each time block is entered.
      Note, you will need to set an "Open Hours" block for both the morning & afternoon
    3. Select the day of the week and input lunch hour(s). Click the green "Add Hours" button.
    4. When you are finished, the Office Hours in your PBX will look similar to the example below:
    5. Scroll down and click the green Save Changes and your new hours will be active!
  • To close early:
    1. Click Main Number
    2. Office Hours Strategy
    3. Update the close time
    4. Scroll down & click the green Save Changes button

    Note! If this isn’t a permanent change to your office hours, make sure you update your hours back when needed.


  • Video Tutorial: