Office Hours in the PBX

Want to update your office hours? This article will cover how to:

  • To update your office hours via the RW PBX portal, you will do the following:
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    1. Navigate to Main Number
    2. Open Office Hours Strategy -
      Here you have the options to either: 
        1. Add Hours
          or
        2. Adjust the hours already set for each day
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        3. Save Changes
  • To add lunch hours:
    You will need to update your PBX to reflect the hours your office is open or at lunch each day of the week.  To do that:
    1. Click the blue "Add Hours" button Snag_6c8a02c.png
    2. Select the day of the week and enter the time(s) you are open & accepting calls. Click the green "Add Hours" button after each time block is entered.
      Note, you will need to set an "Open Hours" block for both the morning & afternoon
    3. Select the day of the week and input lunch hour(s). Click the green "Add Hours" button.
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    4. When you are finished, the Office Hours in your PBX will look similar to the example below:
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    5. Scroll down and click the green Save Changes and your new hours will be active!
  • To close early:
    1. Click Main Number
    2. Office Hours Strategy
    3. Update the close time
    4. Scroll down & click the green Save Changes button
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    Note! If this isn’t a permanent change to your office hours, make sure you update your hours back when needed.

     


  • Video Tutorial: