This article helps demonstrate a few impressive features of your RW Phone service!
Read below on how you can utilize Call Routing and the Call Center Customization features.
The Custom Lunch Hour option has been improved, along with more flexible office and holiday schedules.
Additional Call Center Customization:
You can zero out for the call-flow option in basic call queues (allowing you to press 0 at any time during hold to jump to voicemail)
Duplicate inbound call warning message:
Previously, the inbound caller would hear a warning that noted: ‘this call may be recorded’ when being placed on/off hold each time, but with continuous updates to provide you with a streamlined service, the user now only hears the warning one time on an initial inbound call.