This article provides answers to our most common billing-related questions—whether you're trying to update your payment method, understand your invoice, or just want to know when to expect charges. Our goal is to ensure that your billing experience is clear, transparent, and easy to manage.
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- General Billing Questions (invoices, payment methods, account details): Call us at 847-597-1949 or email billing@revenuewell.com.
- Need to make subscription changes or escalate a concern? Reach out to Billing or Support and we can gladly refer you to your Customer Success Manager.
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- Setup or Registration Fees: RevenueWell may charge a one-time setup or registration fee during onboarding. These fees are billed regardless of any promotional period.
- Promotional Period Timing: If your subscription includes a promotional discount, that discount will begin after your subscription is officially activated, typically 30 days following the contract signature date.
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- Invoice Delivery: Invoices are sent to the billing contact on file via email. Invoices are automatically sent when payment is processed. Contact billing to request additional invoice copies at any time.
- Need to Update the Billing Contact? Email us at billing@revenuewell.com. We can change the primary contact or add multiple recipients if you'd like others on your team to receive copies. You can also always reach out to request past invoices.
- Updating Payment Method or Details: Call us at 847-597-1949 or email billing@revenuewell.com to request a secure DocuSign form for credit card or ACH updates.
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Understanding Invoices:
Each invoice outlines the following information -- Active RevenueWell products
- Associated fees
- Billing period
- Charge frequency
- Need Help Understanding Charges? If you’re ever unsure what a charge is for or need clarification, don’t hesitate to reach out. Even replying to your invoice email goes straight to our billing team!
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- Text Message Overages: Practices are charged for any SMS messages sent beyond the limits included.
- Paid Advertising: (e.g., Google Ads) is billed directly by Google, not RevenueWell.
- We understand that things happen! If a payment fails, here's what you can expect and how to resolve your outstanding balance:
- Payment Failure Notification: You’ll receive a payment failure notification by email, followed by reminders every 10–15 days. You’ll also receive monthly statements summarizing any overdue balance. A billing team member will also contact you by phone or email to help resolve the issue.
- Final Notice & Suspension: If your account remains unpaid after several outreach attempts, we will send a 10-day final notice before any service interruption occurs. Services will be restored once payment is received.
- How to Catch Up or Reactivate Services: Call 847-597-1949 or email billing@revenuewell.com to resolve outstanding balances and resume service.