You have two types of calendars in RevenueWell: an operatory calendar and a provider calendar. You can customize which one drives availability in the Online Scheduling tool.
For billing purposes, some practices default the provider on all appointments to the doctor. If your practice does this, your calendars may look like the screenshots below:
Hygienist Denise’s provider calendar is empty:
Her operatory calendar (#1: Hygiene 1) shows her true availability:
If this is the case at your practice, you’ll need to use Operatory-based Availability to ensure the Online Scheduling tool can read your hygienist’s calendars.
Changing the Setting:
- Go to your Appointment Preferences and change Calendar Availability to Operatory-based:
- Scroll down to Appointment Types and edit each one. Fill in the appropriate operatories:
Rest assured that your patients will not see your Operatory names when they’re booking appointments. They’ll simply see which times are available!