What is the WebPhone?

RW WebPhone gives you a way to make and receive calls right from the RW practice portal. It's a great solution for temporary remote work use, and should not be confused with the full-featured RevenueWell Phone product that serves as a complete practice unified communications platform.

All RW customers are getting this feature free of charge in response to the COVID-19 pandemic. RevenueWell built and released RW WebPhone as quickly as possible because we understand many of you cannot use your practice phones or don’t want to be in the office and need an alternative during these trying times.

How do you Opt-in and begin using WebPhone? Follow these easy steps to begin using your WebPhone today!

1. Log in to RW Messenger (browser or desktop) and you will see a new icon in the blue Messenger Menu bar - a ringing phone. 
   
   
2. Click on "Make A Call"
   
   
3. A message will be displayed, along with a "Get Started" button. 
   Clicking ‘Get Started’, enables the softphone capability available to the practice.
   
   
4. How to make an outbound call using the Keypad:
   You can dial out using the keypad from your keyboard or use the mouse to click the digits:
   A phone call using the internet is initiated and the following screen pop populates on your computer screen:
    
   
   
5. How to make an outbound call using Messenger:
   You can hover over a patient’s phone number and simply click to initiate an outbound call to the patient or you can make calls by using the phone icon on a patient’s Messenger profile:
   A phone call using the internet is initiated and the following screen pop populates on your computer screen:
    
   
   
6. How to receive an incoming call:
   When you are logged into the RW browser or the desktop version, you will be notified of any incoming calls with a screen pop and a ringing sound. You have the option to answer or decline the incoming call.
• For patients in the RW database, the "View Profile" option will be shown in the screen pop, allowing you to view the patient profile card.
  
  
• If more than one user is logged into the practice, you will both see the call appear until one person is able to answer it.
  
  
• If you have enabled screen pop alerts, the incoming call screen pop will take precedence over screen pop alert.
  
  
• Patients can call back practice using the same phone number they received a call from the practice.
  
  
• If your practice has simultaneous ring set up with your phone carrier, you can receive phone calls on your practice phone number via the WebPhone.

RW phone users can also use jive mobile to send and receive phone calls using the voice call feature available to them on their admin portal.

Call History Status

On the menu, there is an option labeled "Call History". This selection will provide visibility to WebPhone users on Incoming (Answered or Missed) and Outgoing calls.

Call history shows up for users who have used WebPhone feature to send and receive calls. Below is an example of how the call history will appear:

Call History Status

• Inbound- Answered Call: Calls received by clicking the answer button on the incoming call screen pop
  
  
• Inbound- Missed Call: All calls that come through WebPhone incoming screen pop and were not answered. If you are not logged into RW the incoming calls that you or your staff were not able to answer will still be shown in Missed Calls.
  **Note: For users using simultaneous ring, if a call is answered over handset and not through the screen pop notification, it will still be recorded as a ‘Missed Call’.
  
  
• Outbound Call: All calls placed from one of the following ways-  Keypad via ‘Make A Call’, clicking on the phone icon from Messenger conversation window or by hovering over a phone number in the Messenger Contact Profile will be recorded in Call History as an Outbound call.
  
  

**This feature works from Safari on iOS and Chrome on Android

PATIENT COMMUNICATION

A great way to let your patients know that this is a way to communicate with you at the practice is to take your Web Phone number and send it to your patients in a Campaign or put it on your practice website so that they can call this number directly. You can ask patients to call this “Emergency” or “Backup” number.

Click HERE to learn the easy steps on setting up a custom campaign!

MISCELLANEOUS NOTES:

Get your office phone service provider to forward calls from your practice phone number to your Web Phone number. Most phone providers have Call Forwarding features. You may need to pay extra for this if it’s not a part of your phone package

When a phone call comes in, you’ll get a notification screen and just click the Green icon to talk or the red icon to hang up. Remember it will be on your computer, so you’ll need to talk through your computer speakers or get some headphones! 
The Microphone needs to be enabled in order to use this service to make outgoing and receive inbound calls. 

WebPhone does not have voicemail capabilities.

WebPhone Supported Browsers: