Adjusting the Fee Responsibility

We realize that everyone has different approaches to how they run their business.  That being said, we wanted to make sure we provided the option to pass the fee onto the patient, should you prefer to. This is not an option that is traditionally exercised, but among some practices, they may look to use this option for those who choose not to pay at the desk or just generally believe the patients should take on this fee. The convenience fee is 2.9% + $.30.

To adjust the responsibility of the the fee, take the following steps:

  1. Settings > Payments > Preferences > Payment Processing Fees2018-12-04_11-37-39.png

  2. Select "Edit Responsibility" under the Payment Processing Fees:2018-12-04_11-38-07.png

  3. Use the drop-down menu to select "Practice" or "Patient":2018-12-04_11-38-18.png2018-12-04_11-39-04.png