Searching for strategies to improve patient feedback? When looking for a dental provider, people look to reviews for insight and naturally favor practices with positive patient feedback. To improve your practice feedback, you need a sustainable strategy for collecting and managing feedback across all sites. Check out these expert tips to increase the quantity and quality of your patient feedback:
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Provide a great patient experience.
A patient's experience is not just about dental care, but about their overall perception of your practice from when they book an appointment to when they walk out of your office. In a competitive healthcare market, focus on continuous improvement with your practice to transform the patient experience. Use the RevenueWell all-in-one Marketing Platform to set your practice apart with modern solutions for patient engagement and practice efficiency that will leave a lasting impression on patients.
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Activate Review & Survey Requests in RevenueWell.
If you aren’t routinely seeking patient feedback, now is the time to start with Review & Survey Requests within Campaigns. Patient feedback is valuable for identifying gaps in patient care and implementing remedies for improvement. With this easy-to-activate feature, gather private and public patient reviews on Google, Yelp, Facebook, and Healthgrades that can be used to inform practice decisions or market your practice online. Review & Survey Requests can help collect feedback consistently, so you always have fresh insight into patients’ experiences.
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Manage online reviews with Reputation Management.
Maintaining a positive online reputation is important, and how you respond to your online reviews can affect this. With RevenueWell’s Reputation Management feature, you can view and respond to public feedback on your linked Google and Facebook pages right inside the platform. In the Reputation Management tab, quickly respond to patient reviews and address patient concerns to demonstrate the value of feedback for your practice. Make it a routine to check patient reviews so you stay in-the-know and can manage feedback effectively.
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Share testimonials on your microsite or website.
In addition to gathering patient feedback, use RevenueWell to share positive patient reviews and testimonials on your practice website with a website widget. If you have recent outstanding patient reviews, you might as well showcase them publicly to attract more patients and improve your online reputation. Easily activate the RevenueWell Review Widget for your practice website to ensure positive reviews are seen from every angle.
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Use a One-Time Campaign to solicit patient feedback.
RevenueWell Campaigns contains multiple templates for one-time patient feedback requests that are available whenever you need it. One-time feedback campaigns can be effective at collecting reviews for sites that need an increase in the quantity or quality of reviews. Consider using a one-time campaign to target an increase in reviews on a specific site or to gather feedback every 6-12 months. To sweeten the deal, add a reward or incentive for patients who submit feedback (if legal in your area).
A Closer Look at Feedback Activity
This report shows:
- 12 new reviews were posted last week
- 3 featured patient reviews
Interested in more educational content? Enroll in the RevenueWell Academy to access specialized product courses and learning paths for boosting practice success!