Search

Password Reset

To ensure the highest level of security for your practice and patient data, RevenueWell requires all Marketing Platform users to regularly reset their passwords. This policy is designed to safeguard sensitive information and aligns with industry standards for data security in healthcare environments.

Managing Users and Receiving Password Reset Emails
We’ve noticed that some customers are experiencing issues with adjusting user settings and receiving password reset emails. Here’s how to resolve both challenges:

  1. Managing Your Users: It's important to manage user permissions directly within your account. Ensure that you're following the correct steps to add or adjust users. If you need help, refer to the "User Management" section in our Help Center.

  2. Not Receiving Password Reset Emails: If you're not receiving the password reset email, it’s likely due to your email settings. Please check the following:
    • Ensure that our emails aren't being filtered into your spam or junk folder
    • Add our email domain (e.g., @revenuewell.com) to your trusted senders or whitelist.
    • Double-check that your email settings allow for incoming emails from external sources.

Why This Policy Matters:

Dental practices handle confidential patient information, making regular password updates essential to minimize the risk of unauthorized access. This helps protect your data and supports compliance with healthcare security regulations.


Key Guidelines:

  1. Passwords must be reset at regular intervals from the date of the last change.
  2. When creating a new password, use a combination of uppercase and lowercase letters, numbers, and special characters.
  3. Never share your password with others and avoid using easily identifiable information such as patient names or practice details.
  4. If you suspect your account has been compromised, promptly reset your password and contact our support team for assistance.

Password Reset Instructions:

  1. Step 1: Log in using your email and password.
    2024-12-12_11-57-35.png
  2. Step 2: When a password reset is required, you’ll be prompted to reset your password. Confirm your email and click Reset Password.
    2024-12-12_12-14-40.png
  3. Step 3: You will see a Thank you! page with instructions to check your email for a PIN verification code.
    2024-12-19_17-25-07.png
  4. Step 4: Open the password reset email and follow the detailed instructions. Copy the provided PIN code to reset your password.
    2024-12-19_17-25-45.png
  5. Step 5: Return to RevenueWell and enter your PIN.
  6. Step 6: Once you have successfully entered your PIN code, you can proceed and create a new password. Click Reset Password to save.
    2024-12-12_12-12-51.png
  7. Note: If your new password does not meet the complexity requirements, or if it is a pre-existing password, an error message will appear prompting you to try again. 
    2024-12-19_17-34-41.png

  8. Password Best Practices for Security:

      • Make it Long: Aim for 12-16 characters for better security.
      • Mix Characters: Use uppercase, lowercase, numbers, and special characters (@, #, $, etc.).
      • Avoid Common Words: Steer clear of easily guessable info like your practice or doctor's
      • name, or personal details.
      • Use Passphrases: Try modifying a phrase with numbers and symbols (e.g., "Myd0gL0v3s2run!").
      • Don’t Reuse Passwords: Create a unique password for your RevenueWell account to keep others secure.

If you have forgotten your password, you can also click Forgot Password to initiate the Password Reset process.

We are committed to maintaining the security of your dental practice and patient data. This policy helps ensure compliance with healthcare privacy and security regulations.

For additional support or questions regarding password resets, please contact RevenueWell Support at 847-597-1745 or support@revenuewell.com.