| Question | Answer |
| What happens to appointments that are on the first days of the month? | RevenueWell will automatically re-run verifications on the morning of the 1st of the month for any appointments that straddled the end of the month. |
| What clearinghouse does RevenueWell use? | RevenueWell aggregates data from the four main clearinghouses. |
| Does the Carrier ID or Primary member ID get pulled in from the PMS? | The Primary Member ID is pulled from the PMS. We are working to be able to pull in the Carrier ID as well in the future. |
| When patient data is missing or inaccurate, what are the most common things to review? | Although clearinghouses and payer portals don't specify what is missing, we recommend checking the member ID, birthday, etc. We are working to provide more detailed information as we can. Feel free to review Patient Data Management resource for tips on maintaining clean patient data. |
| When reporting an issue, what information should we provide to the support team? | Please provide the patient name, appointment date and time, and the error message you are seeing. |
| Why do some of my verifications run automatically but others don't? | All verifications run three business days prior to the appointment. To run a verification on the same day or further in advance, open the verification status and manually run or re-run it. |
| How long does it take to sync when you put in a new patient's insurance information? | It takes 15 minutes to sync, after which verifications will run according to our standard of three business days before the appointment, with the option to manually verify or re-run the verification as needed. |
| If we have two doctors in the office and they have a different relationship with an insurance carrier, how does that work? | When defining the relationship with the payer in Payer Setup, you can set the default relationship and specify provider-specific exceptions. |
| [Pro] If carrier portal credentials are invalid, will we still see an insurance verification status? |
[Pro] Yes, you will see a relevant warning within the verification status description indicating that we can only pull EDI data until the payer portal is connected. |