Always consult with your IT provider for specific security advice.
Phishing scams pose a significant risk to both personal and practice security. With over half of businesses experiencing phishing attempts weekly, it’s essential to recognize phishing tactics and follow security best practices to protect your information.
At RevenueWell, we care about protecting the privacy and information of your practice and your patients. This article is meant to aid you in identifying phishing attempts and arming you with the right knowledge to mitigate potential damage from scams.
What is Phishing?
Phishing scams are cyberattacks that attempt to steal sensitive information, often by imitating legitimate entities through email, messages, or websites. These scams often use social engineering to trick users into revealing credentials or downloading malware.
Common Phishing Tactics
- Email Phishing: Fake emails that appear to come from reputable companies, often urging action.
- Spear Phishing: Personalized attacks aimed at specific individuals or companies.
- Whaling: Spear phishing focused on high-profile targets, like executives.
- Clone Phishing: Duplicated legitimate emails with malicious links or attachments.
How to Spot Phishing Attempts
- Suspicious Senders: Watch for misspellings or unusual domain names.
- Generic Greetings: Often use “Dear Customer” instead of personalizing the greeting.
- Grammar Mistakes: Many phishing emails have poor grammar or spelling errors.
- Urgency: Scammers often create a sense of urgency to prompt quick action.
- Unusual Requests: Companies rarely ask for sensitive information by email or text.
- Inconsistent Branding: Logos or color schemes may look slightly off.
Protecting Your RevenueWell Account
- Never Share Credentials: Keep your username and password private.
- Strong Passwords: Use a complex password with a mix of characters.
- Unique Passwords: Avoid reusing passwords from other accounts.
- Regular Updates: Update your password regularly to stay secure.
Our Policies
One of our top priorities at RevenueWell is to maintain the security of your practice data and patient information. To keep you safe from scams, we follow cyber-safe policies to mitigate risks and prioritize your practice integrity.
- RevenueWell will never ask you for your username, password, or any other sensitive information via email, phone, or text message. If you receive any message asking for this type of information, please do not respond.
- RevenueWell will always prompt you to enter sensitive information when completing the onboarding process and working through support issues.
- RevenueWell will always contact you through trusted representatives through our designated channels. If you receive emails, phone calls, or text messages that don't follow our usual patterns, do not engage with them.
These security policies are similar to other large organizations like Facebook or Google. Be wary of any unfamiliar representative who calls or messages your practice asking for sensitive account information.
If You Receive a Suspicious Message:
- Do not respond to the message or click any links.
- Delete the message from your inbox.
- If you believe you shared private information, like passwords, outside your organization, please contact our RevenueWell Support at 847-597-1792.
Learn More
We encourage you to visit the RevenueWell Customer Academy for our detailed training on Phishing Scam Prevention.