e911 Setup Instructions

Enhanced 911 (e911) is a critical feature that provides emergency services with the caller's location information. When a call is made to emergency services, e911 automatically sends the caller's location to the nearest Public Safety Answering Point (PSAP), ensuring a rapid response in emergency situations. This feature is especially important for businesses with multiple office locations, as it helps emergency responders accurately identify and locate the source of the emergency call.

It is the customer's responsibility to enter an accurate 911 location. Remote employees must keep their address updated for their assigned number. This should be done during the setup of your PBX portal.

Follow the steps below to get started:

• To add your address for e911:
  
  1. Navigate to Main Number > Main Company Numbers > Settings Gear > e911.
     
  2. Enter the appropriate office information and save the details by clicking "Add": 
     • Zip Code
     • Address Line 1
     • Address Line 2 (optional)
     • City
     • State
     • Email Address(es)
       
       

  3. If you encounter an error while entering the address, verify the address formatting using the USPS directory to ensure accuracy. Please note that Google address lookup may not always be correct.

• Once the e911 service is configured in the PBX, you can test it by placing a call to 933 from any handset or softphone provisioned on the PBX. If the e911 configuration is correct, the built-in testing service will read back the following information:
  • Phone Number
  • Address