Responding to Reviews

When patients submit reviews, you have the ability to feature them, which displays them for the public to see. Additionally, you can leave a public response to the review submitted, whether thanking the patient for their review or perhaps addressing any criticism they included. 

The first step is to click into the Feedback tab and then click on the title of the review that you want to feature and respond to.

 

Make sure to feature the review - this automatically places the review onto your microsite, and also can be put onto your Facebook page and practice website.

 

You’ll also see a text box that says, “Reply to this Review Publicly.” Type your response here and click "Post Reply."

 

Your response will appear underneath the chosen review, wherever your reviews are located (your microsite, your website, and/or Facebook).