If we activate treatment plan follow-ups, are you going to go back and send messages to patients who had treatment plans proposed a long time ago?

The treatment plan follow-up campaign communicates with unscheduled patients with outstanding plans. We only go as far back in time as you tell us to.  Meaning, you choose the number of days we look backwards to send follow-up messages. 

Click on "Edit Settings" next to each attempt you are activating to decide the timeline.