Search

Billing in MySecurePractice

pbhs72px

  • For any products aside from SecureMail or Standard Email, you can update your
    card on file by emailing billing@revenuewell.com to request a DocuSign for either CC or ACH. A DocuSign will then be sent to you and must be completed to update your account.

  • For SecureMail or Standard Email, you will need to log in to your MySecurePractice account and Update Your Credit Card on File by following the steps below:

    1. Select the Update Profile option from your dashboard
      2023-06-23_15-43-45.png
    2. Scroll down on the Account Profile tab, until you reach the Card Details section:
      Note: If you DO NOT see the Card Details section, you do not have a card on file for this specific user.
    3. Select the Update Credit Card button
    4. A pop-up will allow you to enter your new Credit Card information, select the Update Credit Card button once all required fields are completed.
    5. You will see the black confirmation below, once successfully saved!

    PBHS Support cannot complete this for you.  

    If your SecureMail or Standard Email account has been cancelled due to a payment
    failure, you will need to complete the following:
    1. Update your credit card on file in MySecurePractice 
    2. Repurchase your SecureMail or Standard Email Plan