MySecurePractice

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• Launch Services
• Hosted Email
• SecureMail
• and more!

• Login
• Forgot Password
• Change Your Password

Login

You will be invited to use your MySecurePractice account via email, to login follow the steps below: ⬇️

1. Step 1: Follow the email instructions and select on the URL provided in the email received:
   Note this email will serve as your MySecurePractice account username.
   
          
2. Step 2: Enter at least one phone number (Phone or Cell Phone), which will be used to verify your identity:
   
       
3. Step 3: If 2 step is turned on for your account, this will lead you to the Verify your Identity screen.  Here you will have the following option:
   
   
   • Make a call to:  You should receive a call immediately, make sure you have a pen and paper before hand to write down the secret code. 
   • Send a text to: You should receive a text immediately, as seen below with your secret code.
     
4. Step 4: Select the correct option in the drop down below, then select the Continue button:
     
5. Step 5: Enter your secret code received, and select the Continue button:
   
   
   • Change Delivery Method:  Will allow you to use either your landline or cell phone number (if both were provided) to call or text your secret code.  If selected, repeat steps 3 - 5.
   • Re-Send Code:  The system will either call or text (depending on what selection you first made) the secret code to you again.  The old secret code will no longer be valid.  If selected, repeat step 5.
6. Step 6: Accept the Terms of Use by scrolling to the bottom and selecting the Continue button:
   
       
7. Step 7: Create your new password, and reconfirm by entering it again within the Re-enter Password field:
   1. 1. Note the Password Instructions on the RIGHT.
      2. Select the Continue button when finished:
         
               
8. Step 8: This will redirect you to the login page.

Forgot Password

Due to HIPAA compliancy, MySecurePractice passwords are NOT stored by PBHS and must be reset by the user using their account's email address. PBHS Support cannot complete password resets on your behalf and you must have access to the email account's inbox.
You may need to complete a password reset for the following reasons:

• If you have lost your password or typed it more than 5 times and have locked out your account.
• Your account's password will expire every 90 days and will require it to be reset.

If you need to complete a password reset manually: ⬇️

1. Step 1: Navigate to https://mysecurepractice.com/
2. Step 2: Select the "Forgot Password" option towards the bottom of the screen.
3. Step 3: Enter your email used as the username, select "Continue".
   
   • The confirmation will let you know the Forgot Password email has been sent.
4. Step 4: Follow the instructions to reset your password within the email sent.
5. Step 5: Verify your identity by using the phone number registered with this account to get your secret code to change your password
6. Step 6: Once you select the appropriate option from above, select "Continue" to receive and enter your secret code
7. Step 7: Select "Continue" to now reset your password:
   1. Enter your new password *noting the password requirements below.
   2. Confirm your new password directly below under "Confirm new password"

Be sure the phone number for verification does not have a dial tree, or the call will not be able to get through to the correct extension.  

Change Your Password

You can change your existing password at anytime while logged into the MySecurePractice Portal.  Please note, passwords will expire every 90 days. 

The following rules apply when updating your password:

• The password cannot match your last 6 previously used passwords
• Minimum of 8 characters in length
• Must contain at least 1 character from each of the following four classes:
  • Lower case letters
  • Upper case letters
  • Numbers
  • Contain Non-alphanumeric ("special characters") such as punctuation symbols 

Additionally, you will need to reset your password if you lock your account due too to many failed attempts to login.

1. Step 1: Login
2. Step 2: On the MySecurePractice dashboard, select the Update Profile option:
   
        
3. Step 3: In the upper right hand corner, select your name/avatar:
   
         
4. Step 4: Within the drop down provided, select the Change Password option:
   
        
5. Step 5: Here on the Change Password page. complete the following:
   • Enter your Current Password in the top field provided:
     
   • Enter your New Password in the middle field provided:
     
   • Enter your new password in the Confirm Password bottom field provided:
     
   • Select the Save button to update and save your new password.
     
6. Step 6: On the confirmation page, select the Continue button which will take you page to the main MySecurePractice Dashboard:
   

• Modifying 2-Step Verification Settings
• Viewing Users and their Registration Status
• Editing Information for Invited Users
• Paying for Additional User Accounts
• View your SecureMail payments and invoices
• Managing User Manager Users on your Account

Remember to keep in mind these features should only be used for user accounts that are part of your practice - NOT accounts for your colleagues or referring offices that are part of another practice. The User Manager role is simply for paying for a user account that is part of your practice, it is not used for inviting users within your practice.
User Manager capabilities will automatically be added to the account that was the first created for your practice.

1. Modifying 2-Step Verification Settings
   

   Within the "Manage Users" view you will find the 2-Step Verification Settings for all users on your account. Here you can toggle this setting on and off to require a second verification step during the registration process for doctors or patients you send secure messages to.
         

2. Viewing Users and Registration Status
   

   This "Manage Users" option will show any MySecurePractice portal user that has been invited to your practice's main account - whether they have registered fully or not.
   You will see in the Manage Users view that they have either registered but haven't completed the two-step verification, or that they have fully registered and completed the two-step verification
   

3. Editing information for invited users
   

   If your account is a User Manager, within the "Manage Users" screen you will have the option to "Edit" the information for any user you have invited and update information to assist them with the registration process.
   You can modify the email address you sent the original message to, as well as the phone number or cell phone number you entered during the sending of the original message. Remember to SAVE your changes, then you can ask the user to try following the registration link again and/or send them a new message to the current email address for the account.
   

4. Paying for additional user accounts
   

   Once you select the "Edit" button on any given user's account, you will have the option to "Purchase SecureMail for this User." If you choose to purchase SecureMail for a user, you will see a confirmation screen and this account will be granted paid SecureMail access immediately.

   This will start charging the $10/month per account fee using the credit card used to pay for your original account with.If you wish to make any changes to this payment method or other arrangements, you must contact our Billing Dept. directly at 800-840-5383.

5. View your SecureMail payments and invoices

   A User Manager user has the ability to view their SecureMail payments (for your account and any others you may be paying for) within the Messaging tab your user Profile settings. Choose "Profile" from the drop-down menu in the upper right corner of the screen and then the "Messaging" tab to see this option.

   Here, clicking the "View Invoices" button will open up a list of payments (for your user and any others your User Manager account is paying for) and also provides a button that will email the invoices for your user only to your email address

6. Managing User Manager users on your account
   

   Your practice's main account can be setup with as many User Manager users as are needed. Only PBHS Support can assist you with adding User Manager privileges onto an existing user's settings.
   
   Also keep in mind that this User Manager user must have a credit card on file. If your account was granted User Manager privileges but already paid for by another User Manager, you will not be able to pay for additional accounts in this way.

Please note, you cannot directly invite users from this page.