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  • The MySecurePractice portal allows you to login and manage a variety of PBHS subscriptions, including: 

  • • Login
    • Forgot Password
    • Change Your Password


    You will be invited to use your MySecurePractice account via email, to login follow the steps below: ⬇️

    Forgot Password

    Due to HIPAA compliancy, MySecurePractice passwords are NOT stored by PBHS and must be reset by the user using their account's email address. PBHS Support cannot complete password resets on your behalf and you must have access to the email account's inbox.
    You may need to complete a password reset for the following reasons:

    • If you have lost your password or typed it more than 5 times and have locked out your account.
    • Your account's password will expire every 90 days and will require it to be reset.

    If you need to complete a password reset manually: ⬇️

    Be sure the phone number for verification does not have a dial tree, or the call will not be able to get through to the correct extension.  

    Change Your Password

    You can change your existing password at anytime while logged into the MySecurePractice Portal.  Please note, passwords will expire every 90 days. 

    The following rules apply when updating your password:

    • The password cannot match your last 6 previously used passwords
    • Minimum of 8 characters in length
    • Must contain at least 1 character from each of the following four classes:
      • Lower case letters
      • Upper case letters
      • Numbers
      • Contain Non-alphanumeric ("special characters") such as punctuation symbols 

    Additionally, you will need to reset your password if you lock your account due too to many failed attempts to login.


  • The User Manager role gives you the ability to manage your own practice's users (re-inviting them to register, purchasing SecureMail), along with the ability to reinvite users from another practice.
    User Manager User Capabilities

    Remember to keep in mind these features should only be used for user accounts that are part of your practice - NOT accounts for your colleagues or referring offices that are part of another practice. The User Manager role is simply for paying for a user account that is part of your practice, it is not used for inviting users within your practice.
    User Manager capabilities will automatically be added to the account that was the first created for your practice.

    1. Modifying 2-Step Verification Settings

      Within the "Manage Users" view you will find the 2-Step Verification Settings for all users on your account. Here you can toggle this setting on and off to require a second verification step during the registration process for doctors or patients you send secure messages to.
    2. Viewing Users and Registration Status

      This "Manage Users" option will show any MySecurePractice portal user that has been invited to your practice's main account - whether they have registered fully or not.
      You will see in the Manage Users view that they have either registered but haven't completed the two-step verification, or that they have fully registered and completed the two-step verification
    3. Editing information for invited users

      If your account is a User Manager, within the "Manage Users" screen you will have the option to "Edit" the information for any user you have invited and update information to assist them with the registration process.
      You can modify the email address you sent the original message to, as well as the phone number or cell phone number you entered during the sending of the original message. Remember to SAVE your changes, then you can ask the user to try following the registration link again and/or send them a new message to the current email address for the account.
    4. Paying for additional user accounts

      Once you select the "Edit" button on any given user's account, you will have the option to "Purchase SecureMail for this User." If you choose to purchase SecureMail for a user, you will see a confirmation screen and this account will be granted paid SecureMail access immediately.

      This will start charging the $10/month per account fee using the credit card used to pay for your original account with.If you wish to make any changes to this payment method or other arrangements, you must contact our Billing Dept. directly at 800-840-5383.

    5. View your SecureMail payments and invoices

      A User Manager user has the ability to view their SecureMail payments (for your account and any others you may be paying for) within the Messaging tab your user Profile settings. Choose "Profile" from the drop-down menu in the upper right corner of the screen and then the "Messaging" tab to see this option.

      Here, clicking the "View Invoices" button will open up a list of payments (for your user and any others your User Manager account is paying for) and also provides a button that will email the invoices for your user only to your email address

    6. Managing User Manager users on your account

      Your practice's main account can be setup with as many User Manager users as are needed. Only PBHS Support can assist you with adding User Manager privileges onto an existing user's settings.

      Also keep in mind that this User Manager user must have a credit card on file. If your account was granted User Manager privileges but already paid for by another User Manager, you will not be able to pay for additional accounts in this way.

    Please note, you cannot directly invite users from this page.

  • FAQs
    Q:  I've just created a MySecurePractice portal account. What's next?

    A:  Thank you for registering! Once you have fully setup your account you may login to the portal ( at any time using your email address and password. Here you will have access to any products you have purchased in your Dashboard.

    Q: I need to update my credit card information, can I do that in MSP?

    Yes! See our article Billing for Digital Marketing Services  

    Q:  What is two-step verification? Is it required? A:  The two-step verification process is an additional security measure we have incorporated within the MySecurePractice portal. This is a way for a new user (or existing user resetting their password) to verify their identity both by using their email address (initial invitation email) as well as a phone number (text or call a secret code for verification). When setting or resetting a password, the two-step verification process will automatically be in place however you may turn off this feature within your user profile settings.
    To learn how to turn this off or on, click here.
    Q:  How many login attempts before my account is locked out?

    A:  For your security, our system allows 5 incorrect login attempts before your account is locked out. Please notify PBHS Support of your account's email address so we can assist you with unlocking your account and resetting your password.

    You will also be automatically logged out of the system after 30 minutes of inactivity.      

    Q:  How do I reset my password? A:  If you are locked out or need a password reset, follow these instructions.
    Q:  Can I update my practice's account information at a later date? A:  Once registered, you will only have access to your user account information (email address, first and last name, phone numbers, time zone, ADA number and specialties). You will not be able to update your main practice account information entered in during the registration process - this must be updated by PBHS Support!
    Q:  Is the new MySecurePractice portal compatible with all browsers? A:  We recommend using the most updated Google Chrome, Mozilla Firefox or Safari web browsers with our new portal. Unfortunately the portal is not compatible with Internet Explorer 9 and below, the user will be prompted to update their browser.
    Q:  Is the new MySecurePractice portal mobile compatible? A:  Yes, our portal currently supports mobile devices. We recommend the iOS platform, however we only support iOS 12.5.1 and above (noting any versions below 12.5.1 are no longer supported by Apple, which can cause security risks on a device that can no longer be updated.
    Q:  What are the accepted file types and maximum upload size when uploading attachments for secure messaging and Collaborator?

    A:  Attachment Size Limit:   Max upload size is 300MB total for ALL attachments (per sent email). File Types Accepted:





































































    Q:  Does PBHS share my data with third parties? A:  PBHS only shares data with third parties via integrations requested by our clients: ie practice management systems. Any data used for analytics of our delivery mechanisms is stripped of all PHI and anonymized.