Skip to main content

SecureMail

SecureMail is a simple, powerful, HIPAA-compliant messaging system designed for sharing PHI (protected health information) between practices and patients.

To get started, create an account within the MySecurePractice Portal. Upgrade to a paid user account to send secure messages to any other existing SecureMail accounts & invite new users to communicate with you securely through the MySecurePractice portal.

  • Composing & Sending Messages:
    Managing Messages:
    Things to know about managing your inbox:
    • Secure mail inbox auto deletes messages ("self-destruct") after 30 days unless extended 
    • Deleting will delete that message for all users and on both ends (for the patient as well)
    • Patients can respond to a message for free
    • Relationship Role required to send a message to a new contact for the first time
  • User Management

    When sending a message, the office user must assign the recipient of the  message a relationship role. The relationship is set upon first messaging a new contact. When messaging an existing contact the relationship will be auto-filled.
    relationshiprole__1_.png
    Roles include:
    • A patient in your office

      • Would be used for doctors within your office, and would reflect all your practice information under your account.
      • Creates a free account that can only reply to incoming emails.
      • Once registered, that user will have the ability to purchase the paid version of SecureMail within your account (they would need a valid CC).

      • Would be used for staff within your office, and would reflect all your practice information under your account.
      • Creates a free account that can only reply to incoming emails.
      • Once registered, that user will have the ability to purchase the paid version of SecureMail within your account (they would need a valid CC).

      • Would be used for doctors in another practice.
      • Creates a free account that can only reply to incoming emails.
      • Once registered, that user will have the ability to purchase the paid version of SecureMail (they would need a valid CC).

      • Would be used for staff in another practice.
      • Creates a free account that can only reply to incoming emails.
      • Once registered, that user will have the ability to purchase the paid version of SecureMail (they would need a valid CC).

         

  • Welcome Emails

    A registration email will be sent to the recipient once your secure message has been sent. Both the sender and recipient must be registered in SecureMail to send or view messages. Once a communication is sent, the recipient will receive a welcome email inviting them to register and login to read the message. ⬇️ 
        • The new user will be emailed a registration link on your behalf, asking them to create their account in order to review your secure email. Our website will walk them through this process and ask them for the following information:
          1. User Information (User Email, Cell Phone/Landline Phone, Full Name)
          Once this registration is completed for the patient, staff or patient, an email will be sent to that user to setup their password. From this website, once their password is created they can login to view your online message. 
        • The new user will be emailed a registration link on your behalf, asking them to create their account in order to review your secure email. Our website will walk them through this process and ask them for the following information:
          1. User Information (User Email, Cell Phone, and Full Name)
          2. Their Specialty
          3. Their Procedures (will be auto selected from their specialty, but they can refine these selections during setup).
        • The new user will be emailed a registration link on your behalf, asking them to create their account in order to review your secure email. Our website will walk them through this process and ask them for the following information:
          1. User Information (User Email, Cell Phone, and Full Name)
        • The new user will be emailed a registration link on your behalf, asking them to create their account in order to review your secure email. Our website will walk them through this process and ask them for the following information:
          1. Practice Information (Practice Name, Website, Phone and Address)
          2. User Information (User Email, Cell Phone, and Full Name)
          3. Their Specialty
          4. Their Procedures (will be auto selected from their specialty, but they can refine these selections during setup).
        • The new user will be emailed a registration link on your behalf, asking them to create their account in order to review your secure email. Our website will walk them through this process and ask them for the following information:
          1. Practice Information (Practice Name, Website, Phone and Address)
          2. User Information (User Email, Cell Phone, and Full Name)

           

  • Secure Drop

    Secure Drop enables you to quickly send files from either our portal or the desktop application. Drag and drop x-rays, CT scans, and documents onto the Secure Drop PC and Mac desktop app, choose the recipient, and send! Easy to use and free for all paid SecureMail clients.
  • Install the SecureMail Outlook Plugin


    Please follow these instructions below:

    Uninstall the SecureMail Outlook Plugin

  • FAQs

    How can I update my billing information? See MySecurePractice billing information here
    How can I cancel a SecureMail account? Within your profile settings, you can review all active SecureMail plans for yourself and/or ANY SecureMail plans you've purchased under your login for other MySecurePractice users within your account.
    1. Once you login
    2. Navigate to your profile/messaging tab
    3. Scroll down to the SecureMail Plans section, here you can review any Active SecureMail Plans purchased under your login.
    4. Find the plan you would like to cancel, and select the red button labeled Cancel located on the same row to the RIGHT
      sm-cancellation.png
              
      • Please note, if you choose to cancel a SecureMail (monthly or annual) Plan, if present this will also cancel the associated Outlook Plugin (monthly or annual) plan connected to the same user. 
        sm-cancellation2.png
    5. A pop-up window will ask you to confirm your cancellation request, select the red Confirm button to continue:
      sm-cancellation3.png
              
    6. The selected plan(s) will be cancelled and removed from your Active SecureMail Plans table.
      cm-cancellation4.png
    DON'T SEE THE EMAIL ACCOUNT TO CANCEL?This may be because your MySecurePractice user may have not purchased the plan for that user.  All or multiple users under your account can have the same or different credit card on file.  The user who purchased the plan, would need to login to cancel that user account.  
    How do I reset my password? Due to HIPAA compliance, MySecurePractice passwords are NOT stored by PBHS and must be reset by the user using their account's email address. PBHS Support cannot complete password resets on your behalf and you must have access to the email account's inbox. You may need to complete a password reset for the following reasons:
    • If you have lost your password or typed it more than 5 times and have locked out your account.
    • Your account's password will expire every 90 days and will require it to be reset.
    If you need to complete a password reset manually:
    1. Navigate to https://mysecurepractice.com/
    2. Select the Forgot Password option towards the bottom of the screen.
    3. Enter your email used as the username, select Continue.
      • The confirmation will let you know the Forgot Password email has been sent.
    4. Follow the instructions to reset your password within the email sent.
    5. Verify your identity by using the phone number registered with this account to get your secret code to change your password.
    6. Once you select the appropriate option from above, select Continue to receive and enter your secret code.
    7. Select Continue to now reset your password:
      1. Enter your new password.
      2. Confirm your new password directly below under Confirm New Password.
    Note: Be sure the phone number for verification does not have a dial tree, or the call will not be able to get through to the correct extension. 
    How can I help unlock my patient's account or help them reset their password?
    Customers will go through the same password reset process as office users, which can be found above. 
  • Watch the video below for a short demo of the system:

SecureMail is designed to complement, not replace, your regular email service. When you receive a new SecureMail message, a notification will be sent to your email inbox, prompting you to log in to SecureMail to read it.

Looking for a standard email system that aligns with your brand? Hosted Email lets you use your own domain for a professional, cohesive look!