Text Message Registration FAQ

New rules from The Campaign Registry aim to protect consumers from spam texts. 📲

Businesses often send unwanted messages via A2P systems using 10DLC. To tackle this, phone carriers collaborate with The Campaign Registry (TCR) to verify valid numbers. Registering with TCR ensures your business messages are credible, safeguarding consumers from unsolicited texts, preserving communication quality, and ensuring successful message delivery. At RevenueWell, TCR registration is mandatory to ensure phone carriers acknowledge your legitimacy, guaranteeing that patients receive your messages.

All businesses that use text messaging to communicate with their customers must register their business, including your office. This can be done via the text message registration page within your settings, here.✨

If you don’t provide this information, then the Campaign Registry and mobile carriers will flag any texts you send to patients as spam and block them from being delivered.

FAQ's

  • A2P 10DLC, also known as Application-to-Person 10-Digit Long Code, is the new standard text messaging framework for communication between businesses and their customers. A2P 10DLC is required by carriers, known as Mobile Network Operators (MNOs), and is designed to improve the reliability and trustworthiness of application-to-person communications.

    A2P 10DLC allows businesses to utilize standard 10-digit phone numbers to send application-initiated messages. This means that businesses can use their existing phone numbers or acquire dedicated 10-digit long codes specifically for A2P messaging.

    However, it's important to note that the A2P 10DLC regulation involves a required registration process and has associated costs. Businesses must register a business profile, which includes information such as company name, industry, and intended use cases for messaging. This registration helps establish accountability and prevent abuse of the messaging system.

  • Please visit the Text Message Verification page under Settings to submit the following information -  
    • Legal Business Name
    • Physical Address  
    • Address 1
    • Address 2
    • City
    • State  
    • Postal Code
    • Business Type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)
    • Business Registration Number/Tax ID (9-digit EIN)
    • Website
    • Additionally, you will need to provide point of contact information:
      • Name
      • Email
      • Title
      • Business Phone Number
      • Job Position (Director/VP/GM/General Counsel/CEO/CFO)

      • Check a previously filed tax return for your practice. The EIN should be on there.
      • Locate the confirmation email, fax, or letter you received from the IRS when you applied for the EIN.
      • Contact your bank if you used your EIN to open a bank account or applied for a state or local business license. They’ll be able to provide your EIN.  
      • Contact the IRS and ask that they provide your EIN by calling the Business and Specialty Tax Line at 800-829-4933. Note that they’ll give you the number if you’re the person who is authorized to receive it, like the proprietor or business partner.  
  • If you’re unable to provide this information, then the Campaign Registry and mobile carriers will block any text messages you send to patients from our platform. 
  • Yes, this is a new industry standard that any North American business sending A2P text messaging needs to comply with.  ‍
  • Check out these resources for more information on A2P 10DLC. 
    Campaign Registry
    New Requirements for A2P 10DLC
    Best practices for A2P 10DLC
    Register your practice here. If you’re having trouble submitting your information, feel free to reach out to us at support@revenuewell.com.
  • To ensure compliance with 10DLC standards, certain rules must be followed, including:
    • Including opt-in language wherever a customer inputs their number
    • Avoiding SHAFT-C content (sex, hate, alcohol, firearms, and tobacco/cannabis)
    • Maintaining a website or online presence, which can include a social media page
    • Ensuring the website contains a privacy policy stating that consumer information is not shared for marketing purposes
    • Adhering to Know Your Customer guidelines to clarify that messages are sent from your office to your customers
    • Ensuring campaign content matches the website and sample message content
    • Note: Sole Proprietor Campaigns may be rejected by some carriers automatically.

      Failure to comply with these rules can result in rejection of your 10DLC registration, meaning your customers may not receive your messages.
  • The costs and fees imposed from A2P 10DLC can be complicated and RevenueWell has worked to simplify these costs as much as possible for you. Please note that these are direct pass-through costs and fees dictated by the MNOs and are subject to change at their discretion.

    A2P Brand Registration Fee - $44 one-time fee upon registration
    This is the cost associated with the initial registration and verification of your Brand (practice). Note: For established RevenueWell customers (as of April of 2023), we paid this registration fee for you.

    A2P Campaign Use Case Registration Fee - $15 one-time fee upon registration
    Brands must have a messaging use case, known as a Campaign. This is the cost associated with the registration and vetting of your Campaign.Note: For established RevenueWell customers (as of April of 2023), we paid this registration fee for you.

    A2P Recurring Monthly Campaign Fee - $10.41/month
    Campaigns require a monthly fee in order to remain active and in compliance with A2P 10DLC regulations.Note: For established RevenueWell customers, we have been covering this monthly cost since its inception in January 2023. As of July of 2023, all customers will be required to cover their Monthly Campaign Fee.