Text Message Registration

New regulations from The Campaign Registry are being rolled out to continue protecting consumers from getting spam text messages.📲

Chances are you’ve received spam text messages from unknown numbers. These are often sent by application-to-person (A2P) systems that allow businesses to send text messages via a standard 10-digit phone number/long code (10DLC). It can be annoying and unnerving to be inundated with messages you didn’t ask for. To help combat spam text messages phone carriers are working with The Campaign Registry (TCR), who is a trusted source on knowing which phone numbers are valid.

By registering your business with TCR carries will know that your text messages have credibility and are valid. These measures protect consumers (your patients and you) from receiving unsolicited texts, maintain the quality of this essential communication channel, and ensure text messages are successfully delivered. All businesses that use text messaging to communicate with their customers must register their business, including your office. This can be done via the text message registration page within your settings, here.✨

If you don’t provide this information, then the Campaign Registry and mobile carriers will flag any texts you send to patients as spam and block them from being delivered.

FAQ's

  • What do I have to do?
    You’ll have to provide the following information to validate your business identity. Please visit the Text Message Verification page under Settings to submit this information. 

    • Legal Business Name

    • Physical Address  

    • Address 1

    • Address 2

    • City

    • State  

    • Postal Code

    • Business Type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)

    • Business Registration Number/Tax ID (9-digit EIN)

    • Website

    • Additionally, you will need to provide point of contact information:

      • Name

      • Email

      • Title

      • Business Phone Number

      • Job Position (Director/VP/GM/General Counsel/CEO/CFO)

  • How do I find my tax ID/9-digit EIN?
      • Check a previously filed tax return for your practice. The EIN should be on there.
      • Locate the confirmation email, fax, or letter you received from the IRS when you applied for the EIN.
      • Contact your bank if you used your EIN to open a bank account or applied for a state or local business license. They’ll be able to provide your EIN.  
      • Contact the IRS and ask that they provide your EIN by calling the Business and Specialty Tax Line at 800-829-4933. Note that they’ll give you the number if you’re the person who is authorized to receive it, like the proprietor or business partner.  
  • What happens if I don’t update my information?
    If you’re unable to provide this information, then the Campaign Registry and mobile carriers will block any text messages you send to patients from our platform. 
  • Are other practices and businesses required to submit this information?  
    Yes, this is a new industry standard that any North American business sending A2P text messaging needs to comply with.  ‍
  • Where can I learn more about these updates?
    Check out these resources for more information on A2P 10DLC. 
    Campaign Registry
    New Requirements for A2P 10DLC
    Best practices for A2P 10DLC
    Register your practice here. If you’re having trouble submitting your information, feel free to reach out to us at support@revenuewell.com.