TCR Registration for Texting

If you don’t complete TCR registrations, mobile carriers may flag your outbound texts as spam and block messages from being delivered to patients.

Complete TCR Registration

To submit your TCR registration, follow these steps in Marketing Platform:

Step 1: Open the Settings (gear icon within the unified wrapper).

Step 2: Under “Account” click “Text Message Registration.”

Step 3: Click “Edit Practice Info.”

Step 4: Within the modal, complete the first page of the registration form with your Business Name and Tax-ID (EIN). 

Step 5: Press “Next” and enter your legal business information. 

Step 6: Press “Next” and complete the form by entering the office's primary contact info. Press “Done” to submit.

Step 7: Once submitted, you will see a submission confirmation, and registration will show as pending approval. 

Step 9: Once approved, the submission status will show as successfully registered.

Step 10: If registration is denied, you will see a warning and prompt to resubmit information on this page. See the resubmission instructions on the next tab. 

Multi-Location Customers: Use the drop-down option to switch between practice locations. Once the first office is registered, only the Brand/Business Name and Tax ID/EIN must be completed for the other locations. This automatically links them to the existing business registration.

Resubmit TCR Registration

If your first attempt at TCR registration is denied, follow these steps to resubmit your registration:

Step 1: Check and Resubmit Information: If your registration is denied, review and correct the information, then resubmit it.

Step 2: Snoozable Alert: An alert will prompt resubmission. This alert can be snoozed for 5 minutes to allow continued site use.

Step 3: Second Submission Review: Click "Edit Practice Info" to check and resubmit the form.

After resubmitting, your account will be reviewed again. Another denial will lead to a final escalation.

Step 4: Final Escalation: If denied again, upload a copy of your IRS tax registration letter. This document is required for approval at this stage. 

Step 5: Manual Approval Process: Once the letter is uploaded, it will be sent to Twilio as a support ticket. Twilio will work with TCR to manually approve your registration.

Frequently Asked Questions

1. A2P 10DLC, also known as Application-to-Person 10-Digit Long Code, is the new standard text messaging framework for communication between businesses and their customers. A2P 10DLC is required by carriers, known as Mobile Network Operators (MNOs), and is designed to improve the reliability and trustworthiness of application-to-person communications.

   A2P 10DLC allows businesses to utilize standard 10-digit phone numbers to send application-initiated messages. This means that businesses can use their existing phone numbers or acquire dedicated 10-digit long codes specifically for A2P messaging.

   However, it's important to note that the A2P 10DLC regulation involves a required registration process and has associated costs. Businesses must register a business profile, which includes information such as company name, industry, and intended use cases for messaging. This registration helps establish accountability and prevent abuse of the messaging system.

2. Please visit the Text Message Verification page under Settings to submit the following information -  
   • Legal Business Name
   • Physical Address  
   • Address 1
   • Address 2
   • City
   • State  
   • Postal Code
   • Business Type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)
   • Business Registration Number/Tax ID (9-digit EIN)
   • Website
   • Additionally, you will need to provide point of contact information:
     • Name
     • Email
     • Title
     • Business Phone Number
     • Job Position (Director/VP/GM/General Counsel/CEO/CFO)
3. 
   
   • • Check a previously filed tax return for your practice. The EIN should be on there.
     • Locate the confirmation email, fax, or letter you received from the IRS when you applied for the EIN.
     • Contact your bank if you used your EIN to open a bank account or applied for a state or local business license. They’ll be able to provide your EIN.  
     • Contact the IRS and ask that they provide your EIN by calling the Business and Specialty Tax Line at 800-829-4933. Note that they’ll give you the number if you’re the person who is authorized to receive it, like the proprietor or business partner.  
4. If you’re unable to provide this information, then the Campaign Registry and mobile carriers will block any text messages you send to patients from our platform. 
5. Yes, this is a new industry standard that any North American business sending A2P text messaging needs to comply with.  ‍
6. Check out these resources for more information on A2P 10DLC. 
   Campaign Registry
   New Requirements for A2P 10DLC
   Best practices for A2P 10DLC
   Register your practice here. If you’re having trouble submitting your information, feel free to reach out to us at support@revenuewell.com.
7. To ensure compliance with 10DLC standards, certain rules must be followed, including:
   • Including opt-in language wherever a customer inputs their number
   • Avoiding SHAFT-C content (sex, hate, alcohol, firearms, and tobacco/cannabis)
   • Maintaining a website or online presence, which can include a social media page
   • Ensuring the website contains a privacy policy stating that consumer information is not shared for marketing purposes
   • Adhering to Know Your Customer guidelines to clarify that messages are sent from your office to your customers
   • Ensuring campaign content matches the website and sample message content
   • Note: Sole Proprietor Campaigns may be rejected by some carriers automatically.
     
     Failure to comply with these rules can result in rejection of your 10DLC registration, meaning your customers may not receive your messages.
8. The costs and fees imposed from A2P 10DLC can be complicated and RevenueWell has worked to simplify these costs as much as possible for you. Please note that these are direct pass-through costs and fees dictated by the MNOs and are subject to change at their discretion.
   
   A2P Brand Registration Fee - $44 one-time fee upon registration
   This is the cost associated with the initial registration and verification of your Brand (practice). Note: For established RevenueWell customers (as of April of 2023), we paid this registration fee for you.
   
   A2P Campaign Use Case Registration Fee - $15 one-time fee upon registration
   Brands must have a messaging use case, known as a Campaign. This is the cost associated with the registration and vetting of your Campaign. Note: For established RevenueWell customers (as of April of 2023), we paid this registration fee for you.
   
   Data and Communication Pass Through Fee – $17.31/month
   To ensure continued compliance with A2P 10DLC regulations and to maintain the high reliability and communication standards you rely on; campaigns require a monthly fee to remain active. As of December 9, 2024, the Monthly Data and Communication Fee is $17.31/month.