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Editing
Existing playlists can be edited at anytime. To edit your playlist:
- Login to: MySecurePractice.
- Select the RevenueWell TV icon.
- Navigate to the section labeled Playlist in account
- Find the playlist you would like to edit, and select the Actions drop down (green button) to the far RIGHT.
- Select the Edit option, this will take you to your playlist where you can view and modify your playlist.
Archiving a Playlist
- Login to: MySecurePractice.
- Select the RevenueWell TV icon.
- Navigate to the section labeled Playlist in account
- Find the playlist you would like to archive, and select the Actions drop down (green button) to the far RIGHT.
- Select the Archive option
- A pop-up modal will have you confirm this action, select the OK button to proceed.
This will move your selected playlist from the Playlists in account: section, into the Archived Playlists at the very bottom of this page.
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Playlists
New playlists can be added anytime. To add a new playlist:
- Login to MySecurePractice.
- Select the RevenueWell TV icon.
- Navigate to the section labeled Playlist in account
- Select the + Add Playlist green button to the far RIGHT
- Provide a title for this Playlist (only seen by you for identification purposes)
- Select the Add button
- Navigate back to the section labeled Playlist in account
- Find the playlist just added and select Actions drop down green button (located to the far RIGHT)
- Select the Edit option, this will take you to your playlist where you can view and modify your new playlist.
Assigning a Playlist to your Device
- Login to MySecurePractice.
- Select the RevenueWell TV icon.
- Navigate to the section labeled Devices in account
- Select the Actions drop-down of the selected device
- Select the Set Default Playlist option
- Within the pop-up window that will appear, select the default playlist you would like assigned to this device within the drop down menu provided
- Once the playlist is selected, select the Save button to confirm this change.
**You can wait for this device to naturally resync over night, and you will see the changes after this sync. OR you can manually resync your device (to restart the device)- see below
- Login to MySecurePractice.
- Select the RevenueWell TV icon.
- Navigate to the section labeled Devices in account
- Select the Actions drop-down of the selected device
- Select the Re-sync Device option
- A pop-up modal will appear, select the correct Device from the drop down menu and select he green button labeled Re-sync to confirm.
- Your device will restart, once restarted you should now notice the changes made.
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Chairside
Consult Mode is the perfect chairside partner, enabling you to focus on facilitating treatment planning and increasing case acceptance. Consult Mode enables you to play RevenueWell TV content chairside via any device that can connect to wifi, such as a laptop or tablet.-
For Consult Mode, you can create as many playlists as you'd like. In most instances, you will want shorter playlists specific to each major consultation you offer, i.e., creating playlists for dental implants and Invisalign.
You can also use Default Consult Playlists. RevenueWell's Default Consult Playlists can be added to your account anytime but cannot be edited. The following Consult playlists may be activated in MySecurePractice, depending on your selections during onboarding:
- Apicoectomy
- Dental Implants - Full Lower Arch
- Dental Implants - Full Upper Arch
- Dental Implants - Partial Lower Arch
- Dental Implants - Partial Upper Arch
- Dental Implants - Single Anterior
- Dental Implants - Single Posterior
- Root Canal
- Sinus Graft
- Sinus Lift
- TMJ and/or Wisdom Teeth
Additionally, PBHS has prebuilt silent consultation animations (per procedure), which can be added to an account anytime. These are called PBHS Shared Playlists.
Although offices can include YouTube videos in Consult Mode playlists, YouTube may play ads during the video, which cannot be removed from the playlist.
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Although you can use your regular login to access Consult Mode, we do not advise leaving your device unattended with the patient when in Consult Mode. If you need to use Consult Mode unattended, create a Consult Only User, which is a user that can access Consult Mode only and nothing else.
To create a Consult Only User, contact RevenueWell Support at support@revenuewell.com and request to add this user to your account. Our Support team will create the user for you. At the time of request, you will need to provide a unique email that is not already in use on your account. -
1. Log in and select the RevenueWell TV icon from your dashboard.
2. Within the Playlists in account section, select the Actions drop-down menu of the playlist you would like to view in Consult Mode.
3. Select Consult.
4. Your playlist will appear and should auto-play the first item within your playlist:- The playlist will auto-play from start to finish and will loop back to the beginning of the playlist once it reaches the end.
- The playlist will auto-play from start to finish and will loop back to the beginning of the playlist once it reaches the end.
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Media
Youtube Video
You can add an unlimited number of YouTube videos to your playlist at any time. Repeat these steps for each YouTube video needed.
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Navigate to youtube.com and select the video you would like to use
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If you already have the YouTube URL copied, skip to step 4.
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Once the video opens to play, locate the address bar at the top, where the URL is visible
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Copy the end of the URL after the '=' sign: For example, you would copy the bold part of this YouTube URL here: https://www.youtube.com/watch?v=rYsOwuZGUUI
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To give another example: you may come across a video that has a longer URL
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Copy the text after the FIRST '=' sign, all the way to the letter before the '&' symbol:https://www.youtube.com/watch?v=eCdLJ9zOlm0&index=2&list=PLgVW4hDBH0pe-nM-OexgATjnj_tzNKk6q
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Back on MySecurePractice, within the "Add Media" page, give the video a title
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Select the radio button option for "Youtube Video" (it will be selected by default)
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The "Youtube Video ID" will appear directly below. Enter the copied portion of the YouTube video URL you completed in Step 3:
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Select the "Done" button to add this YouTube video to your playlist.
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Any new items will be added to the very bottom of your playlist:
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You can identify the YouTube video ID by looking at the Title within your playlist
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You can reorder the video within your playlist, or use the "Actions" drop-down to complete the following:
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Play
Play this item directly from your playlist on the TV connected to the RevenueWell TV Stick. Once this item has played, it will revert back to the next item that was going to play (before you chose to manually play this media item). -
Preview
Preview the item directly in your browser. Here, you can set the volume and start and stop times. -
Copy Add a copy/duplicate of this media item to your playlist.
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Remove
Remove the item from your playlist. This will move the item to your "Archived" section, a list located under your active playlist section. You can "Recover" this item anytime.
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Adding an Image or select RW Template
You can add an unlimited number of images to your playlist anytime (PNG/JPG FORMAT ONLY!). Repeat these steps for each image needed. Please note that you should have these images locally saved on the same computer you are uploading images from.
- Add a Title to the image you are uploading
- Select the radio button option for "Slide Creator"
- You can upload your image or select a template
Image requirements will appear directly below. It is important to review and understand the following (this will ensure the quality of the images presented on the TV):- Only JPG and PNG file types are supported.
- Full HD 1080 pixel resolution is recommended to deliver sharp images.
- Full HD 1080 pixel resolution has a vertical resolution of 1080 pixels and a horizontal resolution of 1920 pixels, as well as a 16:9 aspect ratio.
- To use a template, click directly on the template image thumbnail you would like to use.
- This will take you to our Image Editor, [Slide Editor Instructions]
- OR you can upload your image by selecting the "Upload Slide" button
- Browse and select the image from your computer, then select Open
- This will take you to our Image Editor [Editor Instructions]
- If you are done editing or have no edits you wish to make, select the Save button in the upper-hand corner:
- You will see a preview of your image directly below the Image Requirements section.
- Select the Done button to finalize this image into your playlist
- Any newly added items will be placed at the very bottom of your playlist
- You can reorder this new item within your playlist
Slide Editor
Within this editor, you can edit your image, including Text, Stickers, Frames, Shapes, and Filters. We will go over a few of the common features below:
- Text
- Filters
Adding Text
You can add text to your image within the Slide Creator Editor. Please follow the instructions below once you are within the Slide Creator Editor.
- Within the Slide Creator Editor
- Select the TEXT icon below:
- First, select "Add Text", this will add a text field to your image or template:
**You must 'Add Text' BEFORE you can apply color/font style! - Once the text is on your screen, you can now complete the following:
- Adding Text
- Moving Text Location
- Selecting Text Color
- Selecting Text Font
- Changing Text Size
- Deleting Text
Moving Text Location on Image
- Once you have the text inserted on the image
- Make sure the image is selected (a gray line will border the text once selected).
- Left-click and hold down to select and drag the text field anywhere on the image or template.
Selecting Text Color
- Within the Slide Creator Editor
- Once you have the text inserted on the image
- Make sure the image is selected (a gray border around the text will appear once the text is selected).
- Select a color option in the top text toolbar above. The text color will change instantly.
- If you would like a custom color not presented above, select the artist palette icon below:
- Here, you can find your custom color, set the transparency of the font, and/or enter the HEX # of the color you would like:
- Use the circle on the color bar to find the color you would like to use (from right to left):
- Use the top portion to select the exact shade of that color you would like to use:
- You can change the transparency of any text by sliding the circle icon to the left or right (far left being all the way transparent, and the far right being all the way visible):
- Finally, if you have the HEX # of the color you would like to use, you can add it here.
- Once your color is set, click anywhere within the editor to exit your color options!
Specifying Text Font
- Within the Slide Creator Editor
- Once you have the text inserted on the image
- Make sure the image is selected (a gray border around the text will appear once the text is selected).
- Select the Font option:
Your font options will appear below: - Within the font drop-down menu, you can select the package of fonts you would like to view:
- Once selected, you can scroll down below to view all the font options available in this selection:
- Please note, once you click and select a Font option:
- It will change your selected font and bring you back to the editor:
Changing Text Size
- Within the Slide Creator Editor
- Once you have the text inserted on the image
- Make sure the image is selected (a gray border around the text will appear once the text is selected)
- Select any corner with the gray circle, right-click, and hold down to drag it outward or inward to change the size:
- To make the font bigger, right-click and hold down on the corner to drag outward:
- To make the font smaller, right-click and hold down on the corner to drag inward:
Deleting Text
- Within the Slide Creator Editor
- Once you have the text inserted on the image
- Make sure the image is selected (a gray border around the text will appear once the text is selected).
- Select the trash can icon to delete the text.
- The selected text will be removed immediately.
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FAQ
How do I add media (YouTube videos) to my custom playlists? - Log in to MySecure Practice
- Click "RevenueWell TV"
- Click the "Actions" drop-down menu next to the playlist you want to add a video to
- Click "Add Media"
- Title your Video
- Confirm "Youtube Video" is checked
- Copy + Paste the "Video ID" from the Youtube video URL
- Select "Done"
Why doesn't auto-play work? Having trouble using Consult Mode or the Playlist Preview feature? The links below provide instructions on how to enable autoplay of videos with different web browsers: ⬇️
Can I stream on multiple screens at the same time? This is only possible by using an HDMI splitter or purchasing an additional firestick.
Can I set a default playlist? If you have multiple active playlists, you can set your device's default playlist as needed.
Most RevenueWell TV accounts will have activated Consult Mode PBHS shared playlist. Once your Amazon Fire TV is connected to your MySecurePractice account, it will randomly pick a playlist as its Default Playlist.
This can be changed at any time by following the instructions below:
- Once you login
- Select the RevenueWell TV icon
- Locate the Devices in account table
- Select the Actions drop-down of the Device you would like to set the default playlist for
- Select the Set Default Playlist option:
- Or, under the Default Playlist column, you can select the edit icon to the left of the playlist name:
- Or, under the Default Playlist column, you can select the edit icon to the left of the playlist name:
- A pop-up window will allow you to select the playlist you would like assigned under the Default Playlist drop-down:
- Once the correct playlist is selected, click the Save button to confirm this change
- Back on the Manage RevenueWell TV page, your new Default Playlist will be updated:
To see the playlist update on your device or the RevenueWell TV app, re-sync your device.
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Troubleshooting
Common Troubleshooting
Black Screen -
Restart the Firestick:
Hold the Select button and Play/Pause button simultaneously for at least seven seconds. -
Check for Updates:
Hold the "Home" button for 3 seconds > "Settings" > "My Fire TV" > "About" > "Check for Updates," once update downloads > Press "Select" or "Restart" to apply the update.\ -
Reconnect to the Network:
Make sure to have your Wi-Fi password on hand in case you need to re-enter it.
Hold the Home button for 3 seconds > Navigate to "Settings" > "Network" > Reconnect to the WiFi network here.
Enabling Auto-Play
Having trouble using Consult Mode or the Playlist Preview feature? The links below provide instructions on how to enable the auto-playing of videos in different web browsers.
HDMI - 'No signal' error • Toggle 'input' or 'source' on remote
• Check the HDMI number on the back of the TV
• If the device is asleep, power cycle
If not resolved, restartKeyboard - 'Not working, mouse not moving' • Turn on (rotate keyboard toward you, turn to green)
• Replace batteries in keyboard (x2 AA’s)
• Check that the Bluetooth adapter is plugged into the back of the stick, found on the back of the battery cover of the keyboard
If not resolved, restartNetwork - 'Network not available' • Keeps disconnecting - may need Wi-Fi booster, confirm with Art, (dBm > 60 = booster recommended [this means 60% of data from the modem is not getting to their device])
• Taking a long time to load - download time depends on the Wi-Fi strength, bandwidth, and playlist length, which could be hours, days, or weeks if it’s bad enough. (if the TV shuts off at night, it will restart and never load)
****• DHCP error - Power cycle, while Chrome icon shows as device loads, press CTRL+ALT+S, (hold CTRL+ALT then press S until screen changes), this will bring up the OS screen, ('kiwi' and 'password,') enable a hotspot on a phone/connect to another Wi-Fi in the office, once connected press US in the bottom right, connect to hotspot/alternate Wi-Fi, once connected, login to OS with User:
register@pbhs.com Password: pb#610Hs, click US on the bottom right, (once viewing 'desktop'), then Network Connection Settings, toggle to use Chrome Nameservers, retry connecting to office Wi-Fi, this may take a few tries, once connected to Wi-Fi, go back to Network Connection Settings, use Automatic Nameservers, reconnect, goes to license number screen, (refer to restarted device section above).All other issues Uninstall and Reinstall App - 1. Go to Settings on your Fire TV device.
2. Select Applications.
3. Select Manage Installed Applications.
4. Select the app you want to uninstall, and then Uninstall.
5. Follow the on-screen instructions.Log Out and Log Back into App -
If a client experiences any trouble using the application, they can reconnect to the API by pressing the rewind button on the remote, this will bring up the traditional options menu for the device, there they can select Advanced options > Log out > Log Out Now and then they will need to login with their user’s integration credentials to reconnect with the playlistCheck for App Updates -
Press the rewind button, then "Check for updates."
Note: That is every way that we can support the product. If you are still experiencing issues, please reach out to Amazon Support.Hardware Recommendations
Amazon Fire Device Compatible Models: 2018+ Firestick or Fire TV
Troubleshooting Steps:
- Power the device OFF and then power back ON
- Ensure you’re using the correct remote for your device
- Check for / install updates on the Fire Stick.
- Forget and reconnect the firestick to Wifi
- Turn off screensaver settings on the firestick
Samsung Device Compatible Models: 2019 +
Troubleshooting Steps:
- Unplug the TV and plug it back in
- Power the device OFF and then power back ON
- Ensure you’re using the correct remote for your device
- Check for / install updates
- Forget and reconnect to Wifi
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Restart the Firestick: