Call History in RevenueWell

To view call history through the RevenueWell Portal: 

1. Click the phone icon on the left-hand menu.

2. Click Call History

3. Identify Patient:

   • Search: By phone number or patient name

   • Filter calls by:

     • Mailbox

       • My Calls (user-specific)

       • All Practice Calls

     • Call Type

       • Inbound

       • Outbound

       • Missed Calls

       • All Calls - all of above

     • Time Period

       • Today 

       • Yesterday 

       • Last 30 days

       • All Time

4. View Call Details: Select a call to view details, including -  

   • Caller Name - Patient Name or Caller ID Display Name

   • Caller Number

   • Timestamp

   • Duration